Coolsy
Emergency Troubleshooting
Privacy Policy

Privacy Policy

Privacy Policy

General Data Protection Regulation (GDPR)

coolconcept.lu, represented by Cool Concept, is the data controller for the information collected on this website. Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978, as amended, the personal information they provide through the forms on the website coolconcept.lu is necessary to provide responses and/or services tailored to their requests. This information is exclusively intended for the services responsible for responding to user inquiries, is not retained beyond the necessary duration for that purpose, and is hosted in France.

In accordance with Articles 38, 39, and 40 of the “Data Protection Act” of January 6, 1978, as amended in 2004, as well as the provisions of Regulation (EU) 2016/679 of April 27, 2016 (effective as of May 25, 2018), users have the right to access, rectify, and delete information concerning them. They also have the right to restrict processing and to data portability. Additionally, they may object to the processing of their data on legitimate grounds.

These rights can be exercised by the user upon simple request, either electronically by writing to : contact@coolconcept.lu

Proof of identity will be required for any request to exercise rights. This proof will not be retained beyond the time necessary to fulfill the requested right.

Troubleshooting emergency

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